Refund & Return Policy

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Exchange, Refund & Return Policy

At Pearls Abayaa, we take pride in the quality and craftsmanship of every piece. We want you to feel confident and satisfied with your purchase.

Our Policy

We do not accept refunds or returns unless the mistake is on our part.

Return Window – If an item qualifies for return due to our mistake, you must contact us within 48 hours of receiving your order. After this period, returns cannot be accepted.
Fabric Details – Please note, loose threads are not considered a defect, as our abayas are designed with thread-based detailing.
Customer Responsibility – We are not responsible for any damage caused after delivery, as all products are carefully checked and sent in perfect condition.
Payments are non-refundable – However, if an issue is confirmed to be our mistake, the product will be fixed or exchanged accordingly.
Resolution – If the issue is confirmed to be our mistake, we will fix or exchange the item for you (payments remain non-refundable).

We truly appreciate your understanding and cooperation, and we’re always here to support you.

Customer Care Promise

Our friendly customer service team is always here to help. If you face any issue, we will work with you to find the best solution and ensure your satisfaction. Many of our clients return to shop again because they trust in our quality and service.